Customer Service

Shipping & Delivery

(a) Après Furniture Ltd. shall use its best endeavours to start and complete the contract within the agreed time but Après Furniture Ltd. shall in no circumstances be liable for any loss or damage, in contract and/or tort, consequential or otherwise caused directly or indirectly by any delay in the delivery of goods and completion of the contract.

(b) Claims for goods rejected as damaged can only be allowed if the goods have been signed for as “damaged” or “unexamined upon delivery” and Après Furniture Ltd. receives notice within 3 working days of delivery. The non-receipt of goods must be notified to Après Furniture Ltd. within 7 working days of the date of advice of dispatch otherwise such goods will be deemed to have been received in a satisfactory condition.

 

Privacy & Security

(a) Après Furniture will not share any of your contact details with a third party for commercial purposes.

 

Returns & Replacements

(a) It is your responsibility to inspect the goods upon delivery and immediately report any damage or shortage by noting it on the delivery note/installation report and by contacting Après Furniture's customer care department on 020 7721 7914. If you fail to do this then you must notify Après Furniture by email within 36 hours of delivery of any apparent damage or missing goods. Please note that under no circumstances will liability be contemplated by us in respect of damaged goods or shortages unless an emailed notification is received by Après Furniture within 36 hours of delivery.

(b) We do not operate a return policy unless approved and confirmed in writing by us prior to order confirmation.

(c) Any changes to, or cancellations of, the order shown on the emailed order receipt prior to delivery, will only be accepted at our discretion and as confirmed by us in writing.

(d) Requests for changes or cancellations (which includes amendment of any details of the order detailed on the order receipt) must be clearly documented and provide the following information: - Clear reference to the original order; - Clear information on the nature of the amendment.

(e) Delivery dates for an amended order may be subject to change due to supply constraints.

 

Quotations & Orders

(a) Quotations are not an offer but instead an invitation to treat and no contract shall come into existence and until Après Furniture Ltd. has accepted in writing your official order to carry out the service and supply the goods specified in Après Furniture Ltd. quotation. Unless otherwise expressly agreed in writing. The contract shall be on the terms, and subject to, the conditions hereafter set out.

(b) Unless otherwise stated quotations will be based upon current prices for material, labour and transport and the price quoted will be subject to adjustment to reflect any alterations during the period between the date of the quotation and order (if later) and the date of the completion of the contract in the prices of the materials or in any wage rates governed by national agreement in any transport costs.

(c) All sums given in any quotations unless otherwise stated are exclusive of VAT which will be payable in addition at the rate for the time of being in force.

(d) All orders are accepted on the clear understanding that these conditions of business shall apply irrespective of any conditions printed on customer’s orders. No variation will be accepted unless agreed by a director of Après Furniture Ltd. in writing.

(e) Orders cannot be cancelled by agreement with Après Furniture Ltd. and upon payment by the buyer of a cancellation fee (settlement) equal to any loss sustained by Après Furniture Ltd.

 

Payment, Pricing & Promotions

Unless otherwise stated in writing Après Furniture Ltd. terms of payment are:

(a) In all contracts the customer shall pay 30% of the total order value on placing the order.

(b) In all contracts including the installation, payment of the balance shall be made within 14 days of the completion of the installation.

(c) All payments must be made on or before the due date as a condition precedent to the future deliveries and in the event of late of late payment.

(d) Après Furniture Ltd. shall be entitled to suspend any work relating to the contract and to claim any cost associated with such suspension.

(e) The customer shall be liable for all legal action and other costs incurred in Après Furniture Ltd. having to instruct solicitors to recover outstanding invoices, including all those costs and disbursements (if any) charged to Après Furniture Ltd. on an indemnity basis.

(f) Subject to any special Terms agreed in writing between the Buyer and the Seller prior to acceptance of order, the Seller shall be entitled to invoice the Buyer for the price of the Goods and/or Services (or for any part thereof) on or at any time after the seller has commenced performance of the Contract by delivery of the Goods or performance of the services. The Buyer shall pay the price specified on the invoice (without any deduction) within 14 days from the date of the Seller’s invoice, not withstanding that delivery may not have taken place and the property in the Goods has not been passed to the buyer. The time of payment of the price shall be the essence of the contract. Receipt for payment will be issued for payment only upon request. If the Buyer fails to make any payment on the due date then, without prejudice to any other right or remedy available to the Seller, the seller shall be entitled to:

a. cancel the contract or suspend any further deliveries or supply of services to the buyer whether pursuant to the contact or any other contact between the Seller and Buyer,
b. appropriate any payment made by the buyer to such of the Goods or Services (or the Goods or Services supplied under any other contract between the Buyer and the Seller) as the Seller make think fit (not withstanding any purported appropriation by the Buyer) and
c. Charge the Buyer interest (both before and after any judgment) on the amount unpaid at the rate of 2 %( two percent) per month (calculated daily on the basis of a 30(thirty) day month).

 

Updating Account Information

(a) In case of need to change the address or any of the billing details after making an order the client must contact Après Furniture Costumer Service Department, as soon as possible, on 020 7721 7914, or on the following e-mail: accounts@apresfurniture.co.uk.